Position Title: Quality Engineer

Company: UL Automation Systems Pvt. Ltd.
Website: https://ulepl.com
Department: Quality
Location: Katraj, Pune
Reporting To: Head of Department
Experience: 2–3 Years
Qualification: Diploma / B.E. / B.Tech – E&TC, Electronics, or Electrical
CTC: ₹3 – ₹4 LPA
Preferred Candidate: Male

Required Skills & Competencies:

• Strong verbal and written communication skills

• Problem-solving and analytical thinking

• Proficiency in MS Excel, Word, and PowerPoint

• Working knowledge of ISO 9001:2015 standards

• Familiarity with quality tools: 5S, 8D analysis

• Understanding of CAPA (Corrective and Preventive Actions) and RCA (Root Cause Analysis)

• Experience in ERP systems and MIS reporting

Key Responsibilities (KRAs):

• Manage and resolve customer complaints effectively and promptly

• Gather details of product failures and perform root cause analysis

• Maintain and update customer complaint records on a weekly basis

• Coordinate with internal teams to take corrective and preventive actions (CAPA)

• Communicate resolutions to customers within 24–48 hours

• Ensure timely repair and delivery of faulty materials

• Lead and support customer audits, third-party inspections, and certification requirements

• Prepare detailed reports as needed for internal and external quality reviews

• Conduct customer visits for product validation and to address quality-related issues

• Ensure compliance with all relevant certifications and standards such as CSA, ISO, and UL