Position Title: Quality Engineer
Company: UL Automation Systems Pvt. Ltd.
Website: https://ulepl.com
Department: Quality
Location: Katraj, Pune
Reporting To: Head of Department
Experience: 2–3 Years
Qualification: Diploma / B.E. / B.Tech – E&TC, Electronics, or Electrical
CTC: ₹3 – ₹4 LPA
Preferred Candidate: Male
Required Skills & Competencies:
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Strong verbal and written communication skills
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Problem-solving and analytical thinking
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Proficiency in MS Excel, Word, and PowerPoint
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Working knowledge of ISO 9001:2015 standards
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Familiarity with quality tools: 5S, 8D analysis
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Understanding of CAPA (Corrective and Preventive Actions) and RCA (Root Cause Analysis)
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Experience in ERP systems and MIS reporting
Key Responsibilities (KRAs):
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Manage and resolve customer complaints effectively and promptly
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Gather details of product failures and perform root cause analysis
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Maintain and update customer complaint records on a weekly basis
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Coordinate with internal teams to take corrective and preventive actions (CAPA)
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Communicate resolutions to customers within 24–48 hours
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Ensure timely repair and delivery of faulty materials
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Lead and support customer audits, third-party inspections, and certification requirements
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Prepare detailed reports as needed for internal and external quality reviews
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Conduct customer visits for product validation and to address quality-related issues
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Ensure compliance with all relevant certifications and standards such as CSA, ISO, and UL

